Terms of Service

Effective Date: May 2, 2026 | Last Updated: May 2, 2026

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the AutoMazen AI website (https://www.automazen.ai/) and our services.

1. Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you and AutoMazen AI ("we", "us", "our", or the "Company"), a business operating in London, United Kingdom.

2. Our Services

AutoMazen AI provides digital marketing, AI automation, and technology services, including but not limited to:

  • AI-powered content creation and marketing
  • E-commerce development (Shopify and other platforms)
  • Google Ads and digital advertising management
  • Email marketing and automation (Klaviyo)
  • SEO and search intelligence
  • Website development and optimisation
  • iOS and web app development
  • Analytics and reporting

Specific service terms (scope, deliverables, timelines, and fees) are agreed upon separately for each project or retainer.

3. Use of Our Website

3.1 Eligibility

You must be at least 18 years old and legally capable of entering into contracts to use our services.

3.2 Prohibited Uses

You agree not to use our website or services for any unlawful purpose or in any way that could damage, disable, or impair our services. Specifically, you may not:

  • Attempt to gain unauthorised access to our systems
  • Use automated tools to scrape or extract data from our website
  • Upload malicious software, viruses, or harmful code
  • Impersonate another person or misrepresent your affiliation with any entity
  • Use our services to infringe intellectual property rights

4. Service Agreements

4.1 Proposals and Quotes

All project work begins with a written proposal or quote outlining:

  • Scope of work
  • Deliverables
  • Timeline
  • Fees and payment terms

Acceptance of a proposal (by written confirmation or payment) constitutes a separate service agreement.

4.2 Payment Terms

  • One-time projects: Typically 50% upfront, 50% upon completion unless otherwise agreed
  • Monthly retainers: Due in advance at the start of each month
  • Website Audits: Due before commencement of work
  • Late payments: We reserve the right to pause work and charge interest at 8% per annum above the Bank of England base rate (UK Late Payment of Commercial Debts Act)

4.3 Refunds

  • Website Audits: Refundable if cancelled before work begins. No refund once work has commenced.
  • Monthly retainers: Cancellable with 30 days' notice. No refund for the current month.
  • Project work: Refunds assessed on a case-by-case basis based on work completed.

4.4 Cancellations

  • Retainers: You may cancel with 30 days' written notice
  • Projects: Either party may terminate with written notice. You remain liable for work completed and costs incurred up to the termination date.

5. Intellectual Property

5.1 Our IP

All content on our website (text, images, logos, designs, code) is our property or licensed to us and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

5.2 Client Work

Unless otherwise agreed in writing:

  • Upon full payment, you receive a licence to use the deliverables we create for your business
  • We retain the right to use anonymised examples of our work for portfolio, case study, and marketing purposes
  • Source files (design files, raw code) may be provided upon request and full payment
  • We retain ownership of proprietary frameworks, templates, and tools used across multiple clients

5.3 Third-Party Tools

We use third-party tools and platforms (Shopify, Klaviyo, Google, OpenAI, etc.) to deliver services. Your use of these tools is subject to their respective terms of service.

6. AI-Generated Content

6.1 Disclosure

We use artificial intelligence (AI) tools to assist in content creation, analysis, and automation. This is a core part of our service offering and is disclosed to clients.

6.2 Quality Control

All AI-generated content is reviewed by our team before delivery. However, AI-generated content may occasionally contain inaccuracies or biases. We do not guarantee that AI-generated content is error-free.

6.3 Client Responsibility

You are responsible for:

  • Reviewing and approving all content before publication
  • Ensuring content complies with applicable laws and regulations in your jurisdiction
  • Obtaining necessary rights for any source material you provide to us

7. Confidentiality

We respect the confidentiality of your business information. We will not disclose confidential information to third parties except:

  • As required to deliver our services (e.g., to platform providers like Shopify)
  • With your explicit permission
  • As required by law

8. Limitation of Liability

8.1 No Guarantees

While we strive to deliver excellent results, we cannot guarantee specific outcomes (e.g., specific revenue figures, follower counts, conversion rates, or search rankings). Marketing results depend on many factors beyond our control.

8.2 Liability Cap

Our total liability to you for any claims arising from our services is limited to the total amount you paid us in the 12 months preceding the claim.

8.3 Excluded Liabilities

We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Data loss or corruption
  • Issues caused by third-party platforms or tools
  • Events beyond our reasonable control (force majeure)

9. Indemnification

You agree to indemnify and hold harmless AutoMazen AI, its directors, employees, and agents from any claims, damages, or expenses arising from:

  • Your use of our services
  • Content you provide to us for use in campaigns
  • Your breach of these Terms
  • Your violation of any third-party rights

10. Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of England and Wales.

10.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10.3 Escalation

Before initiating legal proceedings, we encourage parties to:

  1. Attempt to resolve the matter informally via direct communication
  2. If unresolved, consider mediation through the Centre for Effective Dispute Resolution (CEDR)

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites.

13. Termination

We reserve the right to terminate or suspend your access to our services:

  • If you breach these Terms
  • If you fail to make payments when due
  • If required by law or regulatory authority
  • At our discretion, with reasonable notice

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full effect.

15. Entire Agreement

These Terms, together with any written service agreement or proposal, constitute the entire agreement between you and AutoMazen AI regarding the use of our services.

16. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

17. Contact Information

For questions about these Terms:

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